STORE POLICY

Terms and Conditions and Privacy Policy for Sophia Kay Hair Website

 

Effective Date:  8.1.2023

 

1. Introduction

 

Welcome to the Sophia Kay Hair Website (the "Website"). These Terms and Conditions and Privacy Policy (collectively, "Terms") govern your access and use of the Website. By using this Website, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using the Website.

 

2. Definitions

 

- "Sophia Kay" refers to the business registered in Connecticut that sells hair extensions, wigs, and offers hair appointments.

- "User," "You," or "Your" refers to any individual or entity accessing or using the Website.

- "Services" refers to all products, hair extensions, wigs, and appointments provided by Sophia Kay.

 

3. Intellectual Property Rights

 

The Website and all its content, including but not limited to images, logos, text, graphics, designs, and software, are the intellectual property of Sophia Kay and are protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any material on this Website without explicit written permission from Sophia Kay.

 

4. Product Information and Hair Appointments

 

4.1 Product Descriptions

 

Sophia Kay strives to provide accurate product information on the Website. However, we do not guarantee the accuracy, completeness, or reliability of any product descriptions, images, or specifications. Colors and textures may vary slightly due to individual monitor settings and hair processing. It is the responsibility of the customer to read product descriptions carefully and contact us with any questions before making a purchase.

 

4.2 Custom Wigs

 

Custom wigs are made to order based on the specifications provided by the customer. Once the order is confirmed, custom wigs cannot be canceled or returned unless there is a defect or an error on our part.

 

4.3 Hair Appointments

 

Hair appointment bookings are subject to availability. We reserve the right to reschedule or cancel appointments due to unforeseen circumstances. If we need to cancel an appointment, we will make every effort to notify you in advance and offer a rescheduling option.

 

5. Pricing and Payment

 

5.1 Pricing

 

All prices on the Website are listed in US dollars and are subject to change without notice. We strive to maintain accurate pricing; however, errors may occur. In the event of a pricing error, we reserve the right to refuse or cancel any orders placed at the incorrect price. If your payment has already been processed and your order is canceled, we will issue a refund for the full amount paid.

 

5.2 Payment

 

We accept various payment methods on the Website. By providing payment information, you represent and warrant that you have the legal right to use the chosen payment method and authorize us to charge the provided payment method for your purchases and appointments.

 

6. Shipping and Delivery

 

6.1 Shipping

 

We offer shipping services to valid addresses within the United States and internationally, where applicable. The shipping cost and estimated delivery time will be displayed during the checkout process.

 

6.2 Delivery

 

Delivery times are estimated and may vary based on the shipping method and destination. Once the order is shipped, Sophia Kay is not responsible for any delays or damages caused by the shipping carrier.

 

7. Returns and Refunds

 

7.1 Pre-made Wigs and Hair Extensions

 

We accept returns of pre-made wigs and hair extensions within 14 days of delivery, provided they are unused, unaltered, and in their original packaging. Customers are responsible for return shipping costs, and a restocking fee may apply.

 

7.2 Custom Wigs

 

As mentioned in section 4.2, custom wigs cannot be canceled or returned unless there is a defect or an error on our part.

 

7.3 Refunds

 

Refunds for eligible returns will be processed within a reasonable time frame after receiving and inspecting the returned products. Refunds will be issued to the original payment method used for the purchase.

 

8. Privacy Policy

 

Sophia Kay values your privacy and is committed to protecting your personal information. Please review our Privacy Policy [Link to Privacy Policy] to understand how we collect, use, and safeguard your data.

 

9. Governing Law and Jurisdiction

 

These Terms shall be governed by and construed in accordance with the laws of the State of Connecticut, without regard to its conflicts of law principles. Any disputes arising from or related to these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the state and federal courts located in Connecticut.

 

10. Amendments

 

Sophia Kay reserves the right to modify or update these Terms at any time without prior notice. Changes to the Terms will be effective upon posting on the Website. It is your responsibility to review these Terms periodically to stay informed of any updates.

 

11. Contact Us

 

If you have any questions or concerns about these Terms, the Privacy Policy, or the use of the Website, please contact us at:

 

Sophia Kay Hair Website

Address: 39 Blake Street, Waterbury CT 06708

Email: slay@sophiakay.com

Phone: 609-907-4640

 

By accessing or using the Sophia Kay Hair Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and the Privacy Policy.